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🚚 FREE UK SHIPPING — No minimum spend ✨ 5% OFF your first order — Join the Scent Journey ⚡ Fast UK Dispatch — Orders shipped within 24 hours 🚚 FREE UK SHIPPING — No minimum spend ✨ 5% OFF your first order — Join the Scent Journey ⚡ Fast UK Dispatch — Orders shipped within 24 hours 🚚 FREE UK SHIPPING — No minimum spend ✨ 5% OFF your first order — Join the Scent Journey ⚡ Fast UK Dispatch — Orders shipped within 24 hours 🚚 FREE UK SHIPPING — No minimum spend ✨ 5% OFF your first order — Join the Scent Journey ⚡ Fast UK Dispatch — Orders shipped within 24 hours 🚚 FREE UK SHIPPING — No minimum spend ✨ 5% OFF your first order — Join the Scent Journey ⚡ Fast UK Dispatch — Orders shipped within 24 hours 🚚 FREE UK SHIPPING — No minimum spend ✨ 5% OFF your first order — Join the Scent Journey ⚡ Fast UK Dispatch — Orders shipped within 24 hours 🚚 FREE UK SHIPPING — No minimum spend ✨ 5% OFF your first order — Join the Scent Journey ⚡ Fast UK Dispatch — Orders shipped within 24 hours 🚚 FREE UK SHIPPING — No minimum spend ✨ 5% OFF your first order — Join the Scent Journey ⚡ Fast UK Dispatch — Orders shipped within 24 hours 🚚 FREE UK SHIPPING — No minimum spend ✨ 5% OFF your first order — Join the Scent Journey ⚡ Fast UK Dispatch — Orders shipped within 24 hours 🚚 FREE UK SHIPPING — No minimum spend ✨ 5% OFF your first order — Join the Scent Journey ⚡ Fast UK Dispatch — Orders shipped within 24 hours
Scents of the Dunes

Shipping Policy

Last updated: 9 December 2025

For any questions, please contact: hello@sotdunes.co.uk

1. Order Processing & Dispatch

Orders are processed during our operating schedule. Dispatch times depend on the selected shipping method and courier availability.

Customers will receive an email notification once their order has been dispatched.
(SMS notifications apply only if enabled by the customer’s device or service provider.)

2. Delivery Timeframes

Delivery time after dispatch depends on the destination country and the courier service used.
Timelines below are based on courier-estimated delivery windows.

United Kingdom

  • Standard: Royal Mail Tracked 48
    Estimated delivery: 2 to 4 business days
  • Express: Royal Mail Tracked 24
    Estimated delivery: 1 to 3 business days

European Union (EU)

  • Shipped via FedEx
    Estimated delivery: 2 to 7 business days (Express International)

Iceland

  • Shipped via international courier such as FedEx
    Estimated delivery: 2 to 11 business days (Express International)

Other International Destinations

Deliveries are currently limited to the UK, EU, and Iceland only.
No other international regions are active at this time.

Delivery timeframes may vary based on courier performance and destination country.

3. Delivery Regions

We currently deliver to the following regions:

  • United Kingdom
  • European Union
  • Iceland

All deliveries follow the service capabilities of the courier handling the shipment.

4. Order Notifications

Customers receive email updates at the following stages:

  • Order confirmation
  • Order dispatch (including tracking details when available)

Further communication can be made through email or via the contact form on our website’s Contact Us page.

5. Lost, Damaged, or Delayed Parcels

Once an order has been dispatched, responsibility for safe and timely delivery transfers to the courier.
Delivery times, tracking accuracy and handling of parcels depend on the courier.

Any issues such as lost, damaged, or delayed shipments must be raised directly with the courier service.
We will assist by providing any information required for your claim.

6. Changes to this Policy

Shipping rates, delivery promotions, and courier options are subject to change from time to time.
Any changes to this Shipping Policy will be posted on this page. We encourage you to review it regularly, especially before placing a new order.

Thank you for shopping with Scent of the Dunes.