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Shipping policy

Shipping Policy

Last updated: 24 September 2026

For any questions, please contact: hello@sotdunes.co.uk

Key points

  • Free standard UK delivery (Royal Mail Tracked 48) on every order, including Northern Ireland.
  • Express UK delivery is available with Royal Mail Tracked 24.
  • We ship to the EU for £30 and to Iceland for £60 by international courier.
  • Customs duties and import taxes on orders outside the UK are paid by the customer.
  • Your order is our responsibility until it is delivered to you.

1. Order Processing & Dispatch

Orders are processed during our operating schedule. Dispatch times depend on the selected shipping method and courier availability.

Customers will receive an email notification once their order has been dispatched. SMS notifications may apply if enabled by the customer’s device or service provider.

2. Delivery Timeframes

Delivery times begin once an order has been dispatched and depend on the destination and courier service used. All delivery timeframes are estimates provided by couriers and are not guaranteed.

Destination Service Cost Estimated delivery
United Kingdom (including Northern Ireland) Standard: Royal Mail Tracked 48 Free on every UK order 2 to 4 business days
United Kingdom (including Northern Ireland) Express: Royal Mail Tracked 24 £3.99 GBP 1 to 3 business days
European Union (EU) International courier (e.g. FedEx Express) £30 GBP 2 to 7 business days
Iceland International courier (e.g. FedEx Express) £60 GBP 2 to 11 business days

Other International Destinations

We currently ship only to the UK (including Northern Ireland), the EU and Iceland. No other international destinations are available at this time.

3. Delivery Regions

We currently deliver to the following regions:

  • United Kingdom (including Northern Ireland)
  • European Union
  • Iceland

4. Customs Duties, Import Taxes & Fees

For orders shipped outside the United Kingdom, including the European Union and Iceland, customs duties, import taxes, VAT, and any additional fees imposed by local authorities are the sole responsibility of the customer.

These charges are determined by the destination country’s customs authorities and are not included in the product price or shipping cost displayed at checkout.

Scent of the Dunes has no control over these charges and cannot predict their amount. We are not liable for any customs fees, delays, holds, or refusals caused by customs clearance procedures.

If a customer refuses to pay applicable customs charges and the parcel is returned or abandoned, no refund will be issued for shipping costs, and additional fees may be deducted from any eligible refund.

5. Order Notifications

Customers will receive email updates for:

  • Order confirmation
  • Order dispatch (including tracking details where available)

6. Lost, Damaged, or Delayed Parcels

Your order remains our responsibility until it is delivered to you (or to someone you have nominated to receive it). If your parcel is lost or arrives damaged, please contact us as soon as possible at hello@sotdunes.co.uk, with photos of any damage, and we will arrange a replacement or a refund and deal with the courier ourselves.

Delivery timeframes are estimates. If your parcel is delayed, contact us and we will chase the courier for you. Delays caused by customs checks on international orders are outside our control.

7. Changes to This Policy

Shipping rates, delivery promotions, courier services, and destinations may change from time to time.

Any updates to this Shipping Policy will be posted on this page. We encourage customers to review it regularly before placing an order.

Thank you for shopping with Scent of the Dunes.