Return & Refund Policy

Last updated: 10 September 2025
For questions, contact us at hello@sotdunes.com

1) Return window

You have 14 days from the date of delivery to request a return.

2) Eligibility

To qualify, the item must be:

• 
  Unused and unopened
  
• 
  In its original condition and packaging (including cellophane, caps, inserts, and boxes)
  
• 
  Accompanied by proof of purchase
  

⚠️ Opened or used fragrances, attars/oils, sprays, rollerballs, testers, or decants cannot be returned for hygiene and safety reasons.

3) How to request a return

Email hello@sotdunes.com with your:

• 
  Order number
  
• 
  Item(s) you wish to return
  
• 
  Reason for return
  

Once approved, we’ll provide return instructions and the correct return address.

📦 Please note: Customers are responsible for arranging and paying for tracked return shipping. Items sent back without prior approval will not be accepted.

4) Refunds

Once your return is received and inspected:

• 
  If approved, we’ll issue a full refund to your original payment method.
  
• 
  Refunds are typically processed within 5–10 business days after inspection.
  
• 
  Your bank or card provider may take additional time to clear the funds.
  

If the item is returned used, opened, or not in original condition, we may refuse the refund.

5) Damaged, defective, or incorrect items

If your order arrives damaged, defective, leaking, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging. If confirmed, we will arrange either a replacement (subject to stock) or a full refund, and in this case, we will cover the return shipping.

6) Non-returnable items

We do not accept returns on:

• 
  Opened or used fragrances and oils
  
• 
  Sale or clearance items
  
• 
  Gift cards
  

7) EU customers – 14-day cooling-off period

If your order is shipped to the European Union, you also have the statutory right to cancel or return your order within 14 days for any reason. Items must still be unused, unopened, and in original packaging.

8) Undeliverable or refused parcels

If your parcel is returned to us as undeliverable or refused, we will refund the product price only, minus any shipping costs. Refunds will only be issued if the items are received back unopened and in resellable condition.